Store policies
Returns & refunds
Change of mind, size and color choices
Our goods are made to order. We do not accept discretionary returns or exchanges because you changed your mind, ordered the wrong size or color, or no longer want the item. Check the product description and measured size chart before ordering. This applies to full-price and discounted goods. It does not exclude rights you have under applicable law.
Damaged, faulty, misprinted or incorrect items
Please contact support@ridgevert.com as soon as possible, preferably within 21 days after delivery. Include your order reference or the email used for the order, a description of the problem and clear photos where reasonably available. If you cannot find the order reference or supply photos, contact us so we can help.
The 21-day reporting request helps us resolve supplier claims promptly. It is not a deadline that removes your statutory warranty, refund or other consumer rights. We will assess the issue and arrange an appropriate replacement, refund or other remedy required by law. Your remedy is not conditional on our supplier reimbursing us.
Do not send anything back without instructions
Contact us first. A return is often unnecessary for a verified manufacturing or printing problem. If we require an item back to resolve our error or a covered defect, we will provide instructions and cover reasonable return shipping. Do not send goods to a printer or the business mailing address without our instructions. We do not charge a restocking or processing fee for a covered remedy.
Cancellations and refunds
Contact us immediately to request cancellation. We will try to cancel before production starts; cancellation for a change of mind is not guaranteed once production has begun. Rights relating to shipping delays, non-delivery, defects and other legal protections remain unaffected.
Approved refunds go to the original payment method. We will confirm when the refund has been issued; the time it takes to appear depends on your payment provider. Where a refund is legally required, the applicable deadline and refund amount take precedence over this policy.
You may request a copy of this policy by email. Nothing here limits non-waivable consumer rights.